BCGames Terms & Conditions – Malaysia Online Casino Platform Rules

1 Acceptance of Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the BCGames platform, including its website, services, games, and all content available through our platform. BCGames is an online entertainment platform offering live casino games, slots, Sports Betting, e-sports, and a variety of other digital entertainment exclusively for users in Malaysia.

By accessing the BCGames website, registering a new account, or using any of our services, you automatically agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the BCGames platform immediately.

These Terms should be read together with the BCGames Privacy Policy and our Responsible Gaming Policy, all of which collectively form the entire agreement between you and BCGames.

2 Member Eligibility

To register and use the BCGames platform, you must meet all of the following eligibility requirements:

• Aged at least 18 years of age at the time of registration. BCGames does not permit anyone under the age of 18 to register or use our platform in any capacity.
• Residing in a geographical area where access to the BCGames platform is not prohibited by applicable local laws or regulations.
• Have full legal capacity to enter into binding agreements and are not subject to any legal restrictions that prohibit the use of online gambling platforms.
• Not currently listed on any self-exclusion register or recognised gambling prohibition list.
• Registering under your own name and for your personal use only, not on behalf of any third party or for commercial business purposes.

3 Registration & Account Management

Each individual is only permitted to register and maintain one account only at BCGames. Registering multiple accounts – whether using different names, email addresses, phone numbers, payment methods, or any other personal information – is strictly prohibited and constitutes a serious breach of these Terms.

During registration, you are required to provide information that is truthful, accurate, current, and complete. BCGames reserves the right to verify any information provided and to request supporting documentation, including copies of your identification card, bank statements, or proof of address.

You are solely responsible for:

• Keeping your BCGames account username and password confidential.
• Ensuring that no other party accesses or uses your account without your authorisation.
• Notify BCGames immediately if you suspect any unauthorised access to your account via Live Chat or by emailing support@bcgames-play.com.
• Updating your account information whenever there are changes to your personal details or payment information.

BCGames is not liable for any losses arising from your failure to safeguard the security of your own account.

4 Deposit & Payment Methods

BCGames accepts deposits via the following local Malaysian payment methods:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX Online Banking – including Maybank2u and CIMB Clicks

All deposits are processed in Malaysian Ringgit (MYR). The minimum deposit amount is RM30 per transaction. Deposits are typically credited to your account within three minutes of a successful transaction.

BCGames is not liable for any delays caused by technical disruptions on the part of third-party payment service providers. If your deposit has not been credited within the expected timeframe, please contact our support team via Live Chat with proof of transaction for prompt resolution.

BCGames reserves the right to request additional verification for deposit transactions that exceed certain thresholds or are flagged for further review. Such requests form part of our Anti-Money Laundering (AML) procedures and applicable regulatory compliance obligations.

5 Withdrawal

Winnings withdrawn from BCGames are processed to the same payment method used for the deposit, or to a bank account registered in the name of the BCGames account holder. Transfers to third-party accounts are not permitted.

Withdrawal processing times are as follows:

• Standard Member: 15 to 30 minutes after the request is approved.
• BCGames VIP Member: Under 10 minutes – priority withdrawal available.

BCGames reserves the right to place withdrawals on hold for security review purposes, including identity verification and compliance checks. In such cases, you will be contacted by the BCGames support team within 24 hours to complete the verification process.

Accounts with an active bonus balance that has not yet met the rollover requirements are not eligible to withdraw those funds until the rollover conditions are fully satisfied. The rollover requirements applicable to each bonus type are clearly stated in their respective promotional terms.

6 Bonuses, Promotions & Rewards Programme

BCGames offers a wide range of bonuses and promotions for members, including a welcome bonus, weekly cashback, reload bonuses, and VIP programme rewards. All bonuses and promotions are subject to the specific terms and conditions stated alongside each offer.

General terms applicable to all BCGames bonuses include:

• The welcome bonus (up to RM500) requires a 20x rollover of the bonus amount within 30 days. For example, a RM500 bonus requires total wagering of RM10,000 before winnings can be withdrawn.
• The 8% weekly cashback carries no rollover requirement and can be withdrawn immediately. A minimum net loss of RM100 within the week is required to qualify.
• Each member is entitled to receive the welcome bonus once only throughout their entire membership with BCGames.
• BCGames reserves the right to modify, suspend, or terminate any promotion at any time without prior notice, subject to any rights already acquired by members before such changes take effect.
• Attempts to abuse bonuses – including hedge betting across multiple accounts or any other method deemed as abuse – may result in bonus cancellation and account closure.

For full details on any current promotion, please refer to the BCGames Promotions page or contact our support team via Live Chat.

7 Game Rules

BCGames offers a wide range of online casino games including live baccarat, European roulette, blackjack, Dragon Tiger, Sic Bo, progressive jackpot slots, Sports Betting (EPL football, Malaysia Super League, badminton) and e-sports. Each game category has its own specific rules available within the game interface itself.

The general rules for BCGames are as follows:

• All games use Random Number Generator (RNG) technology that has been verified and independently audited by third parties to ensure fairness and randomness.
• The Return to Player (RTP) value for each game is clearly stated in the respective game information.
• BCGames reserves the right to void game rounds or bets in the event of technical failures, system errors, or connection instability that affects the integrity of the game.
• Game results recorded by the BCGames system are final. In the event of any discrepancy between what is displayed on your device and our system records, the BCGames system record shall serve as the official reference.
• Minimum and maximum bet limits for each game or table are as displayed within the respective game interface.

8 Prohibited Conduct

The following activities are strictly prohibited on the BCGames platform and may result in immediate account closure along with forfeiture of balance and winnings:

• Registering or maintaining more than one BCGames account, whether directly or through a third party.
• Providing false, inaccurate, or misleading information during registration or the identity verification process.
• Using any automated software, bots, scripts, or other technological tools to interact with the BCGames platform in an unauthorised manner.
• Attempting any form of hacking, security breach, or interference with BCGames platform operations.
• Exploiting software bugs, system errors, or technical vulnerabilities to gain an unfair advantage.
• Engaging in money laundering or using the BCGames platform for any illegal activity.
• Abusing bonuses or promotions in unintended ways, including hedge betting across multiple accounts.
• Engaging in any form of collusion, cheating, or match manipulation involving other players or dealers.
• Allowing any individual under the age of 18 to access or use your BCGames account.

9 Account Suspension & Closure

BCGames reserves the right to suspend or close any member account at any time for the following reasons:

• Violation of any provision under these Terms & Conditions.
• Suspected fraud, money laundering, or other illicit activity.
• Failure to pass the identity or age verification process.
• Requests by law enforcement authorities or relevant regulatory bodies.
• Self-exclusion requests submitted by the account holder themselves or by an authorised party.

You may also close your BCGames account at any time by contacting our support team via Live Chat or email. Any valid cash balance in your account (excluding bonus balances that have not met the rollover requirements) will be returned to you via your original payment method within a reasonable timeframe.

In the event of account closure due to a breach of these Terms, BCGames reserves the right to forfeit any balance, winnings, or bonuses held in the account without compensation.

10 Responsible Gaming

BCGames takes its responsible gaming commitment seriously. We believe our platform should be a source of enjoyable entertainment, not financial stress or personal hardship. In that spirit, BCGames provides a range of gaming management tools accessible through your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set a maximum loss limit for a specified period.
• Session Time Limit: Set a limit on the amount of time you spend in a single gaming session.
• Gaming Break: Take a temporary break from BCGames for 24 hours, 7 days, 30 days, or any other duration of your choice.
• Self-Exclusion: Permanently close your account on an irrevocable basis if you feel you need to stop playing altogether.

If you or someone you know is experiencing issues related to problem gambling, we encourage you to seek help right away. Please contact the BCGames support team or visit our Responsible Gaming page for more information and support resources available in Malaysia.

11 Privacy & Personal Data Protection

BCGames is committed to protecting every member's privacy. The collection, processing, and storage of your personal data is carried out in accordance with the BCGames Privacy Policy, accessible via the link at the bottom of our website.

In summary, BCGames:

• We only collect personal data necessary for account management, payment processing, and legal compliance.
• Protecting all personal and financial data with 256-bit SSL encryption.
• We do not sell or disclose your personal data to third parties for marketing purposes without your consent.
• Giving you the right to access, correct, or request deletion of your personal data.

For privacy-related enquiries, please contact us at support@bcgames-play.com or refer to our full Privacy Policy for detailed information.

12 Disclaimer & Limitation of Liability

The BCGames platform is provided on an "as is" basis, without any express or implied warranties regarding continuous availability, accuracy, or fitness for a particular purpose. BCGames does not guarantee that the platform will be free from interruptions, bugs, or technical errors at all times.

BCGames shall not be held liable for:

• Any financial losses incurred while playing on the BCGames platform, unless such losses were directly caused by a verified technical error on BCGames's part.
• Indirect, incidental, or consequential damages arising from the use of the BCGames platform.
• Service disruptions caused by factors beyond BCGames's control, including internet outages, power failures, or force majeure events.
• Third-party actions resulting in unauthorised access to your account where you have failed to take reasonable security precautions.

BCGames' total liability to any member shall not exceed the net deposit amount made by that member in the 30 days preceding the submission of the liability claim.

13 Amendment of Terms & Conditions

BCGames reserves the right to modify, update, or supplement any part of these Terms & Conditions at any time at our discretion. Members will be notified of significant changes through:

• In-platform notifications on BCGames upon your next login.
• A notification email will be sent to the email address registered to your account.
• Notice posted on the BCGames website homepage.

Continued use of the BCGames platform after a change notice has been issued constitutes your acceptance of the amended Terms. If you do not agree with the changes, you have the right to close your account and withdraw any eligible cash balance before the new terms take effect.

The effective date of the latest version of BCGames Terms & Conditions is January 2026. This version supersedes all previous versions in their entirety.

14 Contact BCGames

If you have any questions, concerns, or complaints regarding BCGames' Terms & Conditions or the general operation of our platform, our support team is ready to assist you:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the BCGames website. Our team can communicate in Bahasa Melayu.
• Email: support@bcgames-play.com – responses within 24 hours for general enquiries.

BCGames is committed to resolving every complaint or enquiry fairly, transparently, and within a reasonable timeframe. We believe open communication is the foundation of a strong relationship between BCGames and each of our members.